Care coordination

Knowledge and skills needed as a care coordinator

Care coordinators come from a range of backgrounds and may be working in any area within the health sector.

Having a clinical background is not essential to be an effective care coordinator, but an understanding of chronic disease is vital.

To best help people a care coordinator must be aware of the health ‘landscape’ in which they work, specifically:

  • the health services available
  • how these services are delivered, and
  • how to access those services.