A number of principles underpin an effective care coordination program:
- Person-centred care – Person-centred-care must form the basis of care coordination
- Communication – Stakeholders in the client’s health and wellbeing must be engaged with each other and the care coordinator
- Access and equity – A care coordination program must be accessible and equitable
- Accountability – A care coordinator must be accountable
- Quality and safety – A care coordinator must be safe and provide high quality service
- Confidentiality – Client information must be kept confidential and private
- Wellness – An effective care coordinator will encourage wellness