Communication resources

The Australian Privacy Principles (APPs), which are contained in schedule 1 of the Privacy Act 1988 (Privacy Act), outline how most Australian and Norfolk Island government agencies, all private sector and not-for-profit organisations with an annual turnover of more than $3 million, all private health service providers and some small businesses (collectively called ‘APP entities’) must handle, use and manage personal information. [Australian Government]

There are many reasons why interpersonal communications may fail. In many communications, the message (what is said) may not be received exactly the way the sender intended. It is, therefore, important that the communicator seeks feedback to check that their message is clearly understood. [Skills you Need, UK]

The Migrant Resource Centre of Southern Tasmania is a not-for-profit organisation which, since 1979, has helped migrants and refugees to settle in Tasmania

It sounds so simple: say what you mean. But all too often, what we try to communicate gets lost in translation despite our best intentions. We say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. [HelpGuide, California]

General practice provides person-centred, continuing, comprehensive and coordinated whole-person health care to individuals and families in their communities. As a sector, general practice, its practice teams and their primary healthcare relationships make up the foundations of an effective healthcare system. [RACGP]

This webpage explains how to comply with RACGP Standard Criterion 1.6.1 Engaging with other services, and it offers examples. [RACGP]

The RACGP curriculum for general practitioners offers a useful definition of multicultural health, explains terms such as CALD and ethnicity, and explores what is involved in being culturally competent as a practitioner. [RACGP]

This document presents the ten National Safety and Quality Health Service (NSQHS) Standards. The NSQHS Standards were developed by the Australian Commission on Safety and Quality in Health Care (ACSQHC) in consultation and collaboration with jurisdictions, technical experts and a wide range of stakeholders, including health professionals and patients. [ACSQHC]

The Privacy Act 1988 (Privacy Act) regulates how personal information is handled. The Privacy Act defines personal information as: …information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. Common examples are an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person. [Australian Government]

There are 7 Cs of effective communication that are applicable to both written and oral communication. [Management Study Guide, MSG]

Useful resources about understanding racism. ['Racism No Way', NSW Department of Education]