Glenview Agedcare facility

The aged services sector


Primary Health Tasmania understands that many clients have complex and challenging needs. Coordinating these needs can be time-consuming and frustrating, with many clients referred to and receiving services from multiple providers.

Implementation of care coordination can provide clients, their carers and families with comprehensive support. A care coordinator can identify gaps, organise additional support services, arrange medical appointments and complete home assessments. Care coordination also enhances communication between client, multidisciplinary team and other caregivers.

Care Coordination benefits clients with complex needs and can reduce both their and their carers’ stress, and improve their wellbeing. Many people will tell you that they ‘already do care coordination’. Care coordination would add capacity to the work that is already being achieved, increase its scope and span, but not duplicate the work that is already being done.

Why implement care coordination?

As you are aware from working in the community and aged care sector, there are a number of support mechanisms for clients already in place. Most community organisations are vibrant, multidisciplinary health hubs that meet the extensive and complex needs of their clients. Staff have direct access to a huge number of at-risk clients and a vast array of support services and providers.

So why would care coordination be useful in addition to what you already do? It can:

  • complement existing work
  • increase the capacity to comprehensively support your clients with their complex needs, both medical and social
  • broaden the scope of home assessments
  • review at risk/complex clients in need of multiple services— the frail aged, those at risk of falls, those with medication risk
  • deliver person-centred care.